SCOTT RICKERT
	212 E. 88th Street
	New York, NY 10128
	781-820-9550
	E-mail: [email protected]
___________________________________________________________________



	EDUCATION
		Yale University, New Haven, CT.
			B.S. in Physics, May 1996. Distinction in Discipline. Cum Laude.
			GPA: 3.74/4.00

 
	EXPERIENCE          
		PC and Network Specialist, Harvard University, Cambridge, MA 
			(1997-present) 
			Supported and oversaw all hardware, software, and networking for 
			600+ Win95/98/NT, Mac 7/8 machines, and all printers (HP JetDirect,
			HP local) within an 2000+ node Ethernet environment. Helped to 
			provide Novell, NT, Unix, and VMS services to these machines. 
			Researched, approved, and purchased all hardware and software for 
			environment.
			Provided technical training for staff and faculty.
			Helped to supervise a technical staff for computer classrooms. 
			Ensured Y2K compliance of all hardware and software in environment.
			Detail oriented.

		Guest Lecturer, Technology in Education at Harvard Graduate School of
			Education (1999)

		Assistant Research Scientist, Yale Physics Dept., (1995-1997)
			Participated both in designing and building a Yale astrophysics 
			project. Independently designed software to develop a field lens for 
			the project’s telescope. Helped to install working equipment in 
			telescope in Venezuela.
			Awarded J.W. Gibbs Fellowship in Physics (1996-1997)
			Published Articles Pending

		Yale Computing Assistant, New Haven CT (1994-1996). 
			Worked as computer expert for the Yale University computer clusters
			and Yale students. This involved solving networking, hardware, 
			and software problems.

		Yale University Beinecke Library, New Haven, CT (1994) 
			Worked in the rare books and manuscript library as a staff member.
			Reorganized and re-catalogued the current collections. Answered 
			questions from patrons.



		Recent Lectures/Workshops:

			"PC and Macintosh Troubleshooting," Harvard Graduate School of 
			Education, 1997, 1998, 1999.

			"Computing and Technology Troubleshooting," Harvard Graduate 
			School of Education, 1998, 1999.

			"Modern Communications in Technology," Guest Lecturer, Technology 
			in Education, Harvard Graduate School of Education, 1999.

			"The Internet and its Global Reach," Harvard Graduate School of 
			Education, 1999.

			"Global Education and the World Wide Web," Harvard University 
			International Education Group, 1999.



	SKILLS		           
		Computer Troubleshooting: Extensive troubleshooting experience 
			with hardware and software for personal computers, workstations, 
			and servers. Troubleshooting down to the card/port from Intel 8086 to 
			Pentium III generations, Macintosh 68K and PowerPC families, audio 
			and video digitizers, b/w and color  printers (dot matrix, inkjet, and 
			laser). 
			Network troubleshooting down to the port in Ethernet and Terminal 
			based environment. Software troubleshooting from basic programs 
			(Office, Netscape, Frontpage), complex programs (Photoshop, 
			ColdFusion, AsianSuite, Dragon NatuallySpeaking), to all utilities 
			(Norton, Ghost, EtherPeek, BIOS utils).
			Well versed in Y2K compliance issues.

		Software: email packages (Eudora, Simeon, Outlook Express, 
			Netscape, etc.), word processing (Word, WordPerfect, etc.), 
			spreadsheets (Excel, Lotus, etc.), databases (Access, SQL, 
			Filemaker), desktop publishing (Photoshop, Pagemaker, Omnipage, 
			etc.), HTML programs (Homepage, Dreamweaver, Director, 
			FrontPage, etc.), Web database management (Cold Fusion), graphic 
			programs (Powerpoint, Director, Fireworks, etc), scientific programs
			(Mathematica, ModelMaker, Stata, nQuery, etc.), communications
			programs (Modem/fax software, OpenPPP, ARA) and many others.

		Operating Systems: DOS, Windows, Win95/98/NT, Macintosh 7/8, 
			basic UNIX and VMS.

		Networks and Servers: Expertise in designing, implementing, and 
			managing 2000+ node Ethernet network. Hubs, fiber-optic cabling, 
			Localtalk, punch-downs, switches. DHCP, ping, telnet, FTP, 
			AppleTalk, Ethernet, TCP/IP, IPX/SPX, IMAP, POP, PPP, SMTP
			EtherPeek protocol analyzer, Novell Netware, Appleshare Server 
			(Apple), KeyAccess Server (Apple/NT), JetAdmin, IP Gateway 
			Server (Apple), Webmail Server (NT Server), WebCrossing Server 
			(NT Server).

		Strong Communication Skills.
		Excellent French. Strong writing skills.


	VOLUNTEER ACTIVITIES            
		Brigham and Womens’ ICU Burn and Trauma, Boston, MA 
			(1998-present)
			Volunteer	Family Liaison to console grieving families, provide 
						emotional support for needed patients and family 
						members. Provided support for nurses and doctor 
						when needed.

		Brigham and Womens’ Hospital, Boston, MA (1998-present)
			Volunteer	Helped bring patients to their appointments. Helped 
						non-native speakers through hospital regulations 
						and documentation.

		Project IF: Inventing the Future (1997-present)
			Volunteer	Technical support for a grass roots coalition to tutor and 
						mentor high school students in impoverished 
						neighborhoods.

		Creator/developer of the student-built solar car. (1993-1996)
			This car, Handsome Dan, placed 7th in Sunrayce ‘97.
			Awarded two fellowships: Yale Club Award and Gary Stein 
						Fellowship (1994)

		Tutor in New Haven Schools (1993-1995)
			Volunteer	Tutored students at the local high school in science and 
						math.

		Intere